Fix common Anilili problems

Install problems

Problem	Fix
App not installed	A different build or signature is already present. Uninstall the old Anilili and install again.
Parse error	Incomplete download or wrong build type. Download again from the download page and match phone vs TV.
Play Protect blocked the install	Choose More details, then Install anyway. This warning is standard for sideloaded apps.
No install button	Unknown sources is off for the app doing the install. Turn it on for that browser, file manager or Downloader.

More detail: Android setup, Fire TV setup.

Playback problems

• Black screen with sound: switch content scaling to Fit, or change the source. Some providers ship a codec a given device cannot decode in hardware.
• Buffering that never clears: lower the quality, or pick another server. Test your connection speed on the same network.
• Video stutters: turn off any battery saver, close background apps, and try a lower resolution. On older devices, 720p is the safe target.
• Audio out of sync: pause and resume once. If it persists, change source. Baked-in sync errors follow a specific provider's file.
• Playback stops after a few minutes: disable aggressive battery optimisation for Anilili in system settings.

A title will not load at all

1. Open the source or server menu in the player and try each entry. Availability differs per provider.
2. Toggle between sub and dub. One may exist while the other does not.
3. Wait and retry later. Providers go down and come back. This is the single most common cause.
4. Reorder your servers so a reliable one is first.
5. Check whether the episode has actually aired. Simulcast gaps look like errors.

Subtitle problems

• No subtitles: open captions in the player and select a track. Some sources bundle them, some need the separate track picked.
• Subtitles mistimed: use subtitle delay to shift them, and enable the option to keep the offset for the season.
• Hard to read: caption styling lets you set size, colour and a background box.
• Wrong language: switch tracks, or change source. Track labels come from the provider and are sometimes generic.

Download problems

• Download stuck at 0%: the source is unavailable. Cancel, pick another server, start again.
• Download fails near the end: free storage and retry. Partial files are cleaned up automatically.
• Downloaded episode will not play: the file is incomplete. Delete and re-download.
• Cannot find the MP4 export: look in Downloads/Anilili/ with a file manager. The in-app library lists downloads separately from exports.
• Downloads pause when the screen locks: allow background activity and unrestricted battery use for Anilili.

Sign-in and sync

• Login page will not open: a system webview update is pending, or a VPN is interfering. Update Android System WebView, or pause the VPN for the login step.
• List is empty after signing in: pull to refresh. If your account has private lists, check the app has the scope it asked for.
• Progress not syncing: confirm sync is enabled in Settings, and that you finished enough of the episode to count as watched.
• Signed out unexpectedly: the token expired. Sign in again. Clearing app data also removes the session.

TV-specific issues

• App missing from the Google TV home: open Settings → Apps → See all apps, or add a shortcut with a launcher tool.
• Remote focus feels lost: the visible focus ring shows the current item. Press down or right to move into a row.
• Fire TV crash on launch: make sure you installed Anilili_tv.apk, not the phone build. Cast in the phone build breaks start-up on Fire OS.
• No cast button on TV: that is by design. The TV build has no Cast because playback is already on the TV.

Sending a support report

If none of the above helps, open Settings → About → Share support report. It bundles the app version, playback state, device model, network type and recent diagnostic lines into text you can paste into a help thread. It does not include your account password or personal library. Nothing is sent until you share it.